Bingo Pet Salon Grooming Policies and Procedures


Bingo Pet Salon has a goal to provide the safest, most enjoyable grooming experience for you and your pets. We strive to maintain a clean grooming salon and provide the highest standards possible with our grooming and the products we use. Below are some policies we have developed to ensure the safety and happiness of your pets while in our care.

Entering and Exiting the Salon, Drop Off, Pick Up, and Parking

We ask that you please have all dogs on a leash when entering and exiting the salon. This is to ensure the safety of your pet and others. Cats need to be in a carrier for safe transport to and from the salon. For returning clients, we do offer curb side drop off and pickup, but please make sure to ask about this when scheduling your appointment. Parking meters are available on Main and Center Streets (meter parking is FREE on Sundays, and up until 11:00 am every other day). There is a parking structure on Center Street, which offers FREE parking for 2 hours and only $0.50/hour after until 5pm. $5 flat rate parking after 5pm.

Bathing Requirements

All pets are required to be bathed as part of the grooming process. This is not only for the benefit of your pet, but also to not damage the groomer’s equipment. Each pet is bathed with an all-natural tearless shampoo, followed up with a cream rinse conditioner. For pets with allergies, skin issues, or other sensitivities, we do offer a medicated soak or oatmeal bath, for an additional fee. Clients are also welcome to provide any vet prescribed medicated shampoos as needed. All of our shampoos are of the highest quality and safe for both dogs and cats.

Anal Gland Expression

As part of the regular grooming process we will check and attempt to express anal glands on smaller breed dogs. If you do not wish this to be done, please notify us when you drop off your dog. If you have a larger breed dog, you may request us to check the glands. We only provide external anal gland expression. Should your pet have impacted anal glands and need internal expression, a vet will need to provide this service.

Ear Care and Ear Hair Removal

All pets will have their ears cleaned with a mild ear cleaner. If your pet has an ear infection we will let you know so you may consult your veterinarian. Ear hair will be removed/not removed based on your preference and your vet’s advice. Ear hair removal is typically a standard part of the grooming process, if you choose to not have our pet’s ear hair removed please let us know.

Toe Nail Trimming

All nails will be trimmed and dremeled during each grooming appointment. We always do our best to trim the nails as short as possible, without hurting your pet. Should your pet show any signs of aggression during the nail trimming process, we will muzzle your pet for the safety of the groomer and the pet during the nail trimming only. We do not like to use muzzles and will try everything possible to avoid muzzling your pet. If your pet is showing signs of stress or aggression, we may not be able to dremel the nails.

Appointment Arrival Times

Each groomer has specific times they take throughout the day for grooming. Please attempt to arrive promptly for your appointment. If you will be more than 15 minutes late, we ask for a call to give us a heads up on when you may arrive.

Grooming Process

There are several things to keep in mind when your dog or cat is being groomed. Pets are washed before the groom. A clean pet is easier to groom than a dirty one. Depending on how well you pet handles the dryers, it is difficult to know how long your pet will take to be dried. We aim to have all pets done within a 3-4 hour window, but this is not always possible. After your pet dries, the groomer will clip and dremel nails, clean the ears, and then begin the grooming process. Some pets may or may not like being brushed, and if they have mats it can be a time consuming process. Mats that are too close to the skin may need to be cut out for the comfort of your pet. You will always have the opportunity to speak with your groomer when you drop off, but keep in mind there is only so much we can do when a dog or cat has severe matting. If we cannot do what you ask, we will notify you of other options. In some cases it is best to just start over and put your pet on a good maintenance program. The groomer can speak with you after the groom to give you advice on how often you should bring them in, brushes, and other thinks to help maintain your pet’s coat.

Tipping Your Groomers

If you are pleased with the service you have received we encourage you to show your appreciation to your groomer. Although not required, a gratuity is a powerful way to say "I appreciate your work." Even a note from you, simply saying "thanks for a job well done" means a great deal.

Cancellation Policy

If it is necessary to cancel/skip your grooming appointment, Bingo Pet Salon does ask for a 24 hour notice when possible. If you no-call no-show more than two times we will ask for a $25/deposit on your next groom. The $25 will be applied to the groom, however, if you cancel or no-call no-show, the deposit will not be refunded. We do understand that unexpected issues can occur without much notice, please notified us ASAP in those cases.

Scheduling Appointments

Bingo Pet Salon is open 7 days a week. We open Monday-Saturday at 8am and 9am on Sunday. Appointments are generally taken between 8am-noon, but in some cases you may be able to book a later appointment. Appointments after 12pm need to be scheduled with the groomer and do have a $10 afternoon fee added. In order to book your appointment closest to your desired day/time, it’s helpful to know your schedule preferences. The grooming process takes 3-4 hours on most pets, but remember that things like matting or other circumstances may cause your groom to take longer.

Satisfaction

Our groomers will always work to give your pet the cut that you want, however, keep in mind that your pets comfort and health are always our number one priority. We cannot send a dog or cat home with in an unhealthy state. We will always keep notes on who groomed your pet and what was done for the groom. You are always able to request the same groomer and if they are not available, another groomer will be able to read notes on how your pet was cut. If you are unsatisfied with the groom, please let us know before you leave the shop so that the groomer can make any necessary corrections and we can take notes for the next groom. If changes are requested more than 24hrs after the grooming appointment, there will be an additional charge which may include a re-bathing fee.

Injuries

There is always the possibility of cuts, nicks, or burns during the grooming process. Some pets are harder to handle than others and accidents can occur. There are also times when mat burns show after they are shaved out. This is not caused by the groomer being careless, but the severity of the mats. We will always do an inspection of your pet upon arrival and in the bathtub. Your groomer will notify you of anything they find during those. Should any cuts occur during the grooming process, we will notify you and advise you on how to treat these. Injuries caused due to the condition of the dog or cats matting is NOT the responsibility of Bingo and any vet costs due to these are at the expense of the client.